CASP Complaint SLA Tracker
MiCA Art. 69: Complaint Handling & Art. 75: 5-Year Retention
Total Complaints
2
Overdue
1
Avg Ack Time
— days
Resolved
0
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CLIENT001withdrawal_delayreceived
Withdrawal request submitted 5 days ago, still pending
Submitted: 5/17/2026
Ack Overdue
Resp in 14 days
CLIENT002fee_disputereceived
Charged 0.5% instead of agreed 0.1%
Submitted: 5/20/2026
Ack in 5 days
Resp in 19 days
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